Quality Standards

Thank you for your interest in Path Retreats. Below are some of our quality standards, for your records.

 

Responding to Students

 

We commit to responding to student questions within a maximum of 5 business days, and students can reach our administrative team, organizers and/or teachers through e-mail, or a call can be scheduled via our website.
Feedback Forms & Evaluations

 

Feedback and evaluation forms are provided to students after each course. We take feedback seriously, and work diligently to implement changes and recommendations.

 

Confidentiality

 

All information that is provided to us is kept completely confidential. For more detailed information on confidentiality, please refer to our Privacy Policy.

 

Course Materials

 

We provide all course materials at no cost. There is nothing the student needs to pay to attend or graduate from the course, with the exception of course and food/accommodation fees. The Path of Love 7-Day Retreat is accredited through SIAF and can be used towards accreditation as a Holistic Counselor. Participation in this certification program is optional and has its own requirements and payment structures. For more information on this program, please contact Jacqueline, at jacqueline@pathretreats.com.

 

Complaint Procedure

 

Complaints should be directed to Lorri at lorri@pathoflove.net and will be responded to within 3 business days. Complaints are generally resolved within 4 weeks, unless there are special circumstances where additional research is required. If more time is required for investigation, all parties will be informed within the 4 week period, the reason for the delay will be explained, and a new date of resolution will be provided. If no resolution can be found for a complaint, it will be addressed through our Grievance Management Dispute Resolution Policy and Agreement. As with all company related communications, complaints are kept strictly confidential. We keep a log of all complaints, and complaints are kept on file for a period of 5 years.

 

Grievance Management Dispute Resolution Policy and Agreement, Issue Resolution Committee

 

Our Issue Resolution Committee is comprised of two individual and independent third parties who we trust to make fair and equitable decisions in all situations, and act as Mediators in any condition where the Grievance Management and Dispute Resolution Policy and Agreement is enacted. The members of the Issue Resolution Committee are Margriet Den Boer and Kashi Carasso.

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